Employment Opportunities

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All offers of employment are contingent upon satisfactory background screening. Qualified candidates may submit a resume and cover letter to the attention to Buddy Pittman either on line to employment@dallasmavs.com, in a word document attachment, or via fax to 214-658-7121.

The Dallas Mavericks are an Equal Opportunity Employer.



Director of Ticket Sales- Dallas Mavericks

The Dallas Mavericks are searching for a dynamic, creative and resourceful sales leader to head-up a team of 15-20 account executives in the Mavs Ticket Sales Department.
The qualified candidate should have a minimum of 4 years of experience with a successful track record of leading a telemarketing sales team.
He/She is responsible for recruiting, hiring and developing account representatives to maximize each individual’s potential while building a healthy department culture. This candidate must have the ability to work with a wide-range of personalities as well as maintain client relationships at any income level. This position is ideal for those who like mentoring, training and leading by example and who aspire to develop a true competitive go-getter sales force.
This leadership position requires long hours in the office and at games and is suitable for those who love working with people, building and sustaining relationships and has a knack for mentoring young employees.
Must be proficient in Excel, Word, and CRM software.
Knowledge of the Dallas/Ft Worth market is a plus.

To apply, please send resume and cover letter to Employment@dallasmavs.com

The Dallas Mavericks are an Equal Employment Opportunity Company


2017-18 Season Intern – Ticket Sales & Services

Position Overview
The Dallas Mavericks are seeking motivated, outgoing, and dedicated candidates to become an integral part of our ticket sales and service team. You will be a vital part of assisting the Mavericks ticket sales & service team in a variety of tasks – including sales support, event planning & implementation, and performing customer service initiatives.
You will be required to work up to, but not exceeding 29 hours per week – including some game nights. This is a paid internship expected to last through the end of the 2017-18 season.
This role will provide valuable hands-on experience in sales and customer service for a championship professional sports organization.

Essential Duties and Responsibilities

  • Assist sales & service staff in planning outside events for ticket holders and prospects
  • Support coordinating and implementing unique game day experiences for current and prospective clients
  • Help generate and organize new leads as requested by sales management
  • Assist sales & service department with day-to-day tasks and requests
  • Perform additional office duties and special projects as assigned

Required Skills, Experience, and Abilities
The qualifications listed below are necessary to perform the essential functions of this position. To be successful in this role, you should able to perform each duty satisfactorily or above expectation.

  • Proficient in basic computer software programs (Microsoft office, Outlook)
  • Positive attitude and willingness to assist others
  • Highly motivated with a strong work ethic
  • Strong written and verbal communication skills
  • Ability to work in a diverse, fast-paced environment
  • Enthusiastic and energetic personality
  • Professional demeanor and ability to engage with diverse co-workers and clients
  • Flexible work schedule – including some game nights and weekends
  • Possess strong time management skills and ability to prioritize tasks

To apply, please send resume and cover letter to Employment@dallasmavs.com

The Dallas Mavericks are an Equal Employment Opportunity Company


Senior Vice President Marketing and Communications

Department: Marketing & Communications
Status: Full-Time (with benefits)
Reports to: Team President

Essential Duties and Responsibilities include the following:

  • Direct all marketing and advertising initiatives, communications, broadcast, data-based entities, community relations, and game presentation for the organization
  • Play a key role in overseeing of the Dallas Mavericks brand via integrated strategies and action plans across multiple platforms including advertising, promotions, in-arena entertainment, communications/community relations and special events
  • Collaborate with corporate sales department to create season and single game ticket campaigns
  • Develop the communications strategies, creative and media plans to support ticket sales efforts
  • Collaborate with corporate sales department to create new inventory across several areas including in-arena, broadcast, social-media, digital, publications, retail programs, community relations, consumer market segments and special events
  • Enhance current marketing programs by improving quality and adding sponsor activation & dollars to them
  • Responsible for collecting information from all touch points allowing the organization to directly market to these fans and drive incremental revenue
  • Oversee the roles of basketball communications and player relations to provide continued access of players/coaches to the media and fan base thus strengthening the connections between the team and the community
  • Collaborate with the IT Department on the direction and content for all web and social media presence
  • Responsible for all aspects of creating first —class “Game Day” entertainment presentation inside and outside the arena
  • Oversee the calling of the game presentation and supervise all aspects of audio visual facilities and part time staff
  • Oversee all creative development of projects from conceptualization and writing to final output
  • Develop and execute all in-arena game activities including, but not limited to all on-court entertainment and scoreboard video features (mascots, emcees, drumline, street team, DJ, face painters, balloon artists and more)
  • Direct all advertising and collateral/creative; radio, TV, out-of-home, e-mail, social, web, major daily and local print, collateral design, e-brochures, and premium items
  • Oversee the community basketball camp program which has over 5,000 combined kids/parents and adults attending 50 different programs

Qualifications:

  • Bachelor’s Degree from a four year university or college, Master’s degree desirable
  • Eight plus years experience in a related industry with a minimum of six years of supervisory experience
  • Demonstrated knowledge of the practices and terminology of advertising, marketing, public relations programs
  • Experience working with media partners, technology and creative partners
  • Ability to lead and manage large group of individuals
  • Ability to build a cohesive team
  • Ability to organize and prioritize to meet deadlines
  • Ability to work under pressure in a fast paced environment
  • Excellent communication skills required
  • Proficient with Windows, Outlook, Word Processing, Powerpoint, Excel, etc
  • Ability to work late nights, weekends and holidays
  • Basic knowledge of live events management including directing, producing and stage management is preferred

To apply, please send resume and cover letter to Employment@dallasmavs.com

The Dallas Mavericks are an Equal Employment Opportunity Company


Service and Retention Executive

Position Overview:
This position is responsible for the servicing and retention of an existing season ticket account base and generating new business revenue from existing and new accounts through the sale of season tickets, partial plans, group tickets and premium inventory. Position will be focused on maintaining and increasing the overall season ticket renewal percentage of the organization.

Essential Duties and Responsibilities:

  • Meeting or exceeding aggressive daily call volume goals
  • Developing beneficial relationships with current and new accounts in order to provide a positive experience and generate repeat business
  • Achieving or exceeding yearly renewal and sales goals
  • Attending sales and service related team and community functions to generate and maximize prospective sales opportunities
  • Consistent and disciplined approach to reach frequent touchpoint goals for assigned accounts
  • Travel may be required to visit clients throughout Dallas and surrounding areas
  • Maintaining accurate records of all clients and new prospects with our CRM system
  • Working during all home games to provide customer service to season ticket holders
  • Performing other duties as assigned by management
  • Required Skills and Qualifications:

  • Bachelor’s degree from an accredited college or university in Sports Management, Business, Marketing or related field
  • 2 or more years of proven customer service and/or sales experience or currently in a full-time sales or service position within a sports organization
  • Excellent customer service skills
  • Proven track record of achieving sales and service goals and maintaining consistent success
  • Outgoing personality and excellent relationship building skills with the ability to build relationships via phone calls and face to face meetings
  • Positive demeanor to handle and resolve customer concerns as they become present
  • Ability to take initiative and dedication in achieving objectives and goals
  • Strong work ethic is a must
  • Must have a team player mentality to ensure everyone is focused on achieving common goals and objectives
  • Excellent communication skills including written and verbal
  • Ability to attend all home games and work extended hours including evenings, weekends and holidays
  • Dependable and professional attitude to always provide a positive image of the organization
  • To apply, please send resume and cover letter to Employment@dallasmavs.com

    The Dallas Mavericks are an Equal Employment Opportunity Company


    Mavs Hangar Warehouse Associate

    The Merchandise Warehouse Associate reports to the Warehouse Manager and is based out of the American Airlines Center in Dallas, TX.

    Essential Job Functions:

    • Reports for scheduled work, is at main warehouse in a timely manner and is in complete uniform with clothing and personal appearance neat and clean.
    • Accomplishes warehouse Human Resource objectives by selecting, orienting, training, assigning, communicating job expectations, planning, monitoring, and adhering to policies and procedures.
    • Meets warehouse operational standards by implementing production, productivity, quality, and customer-service standards. Also resolves problems and identifies warehouse system improvements.
    • Moves inventory to and from warehouse and coordinates inventory transfers with related departments.
    • Delivers supplies and equipment to departments by receiving and transferring items.
    • Maintains storage area by organizing floor space, adheres to storage design principles, and recommends improvements.
    • Maintains inventory by conducting daily/monthly physical counts, reconciles variances, and inputs data.
    • Utilizes Inventory System to record and track inventory flow between departments and perpetual inventories.
    • Works with Warehouse Manager on Month-End Inventory process.
    • Keeps equipment operating by enforcing operating instructions, troubleshooting breakdowns, requiring preventive maintenance, and calling for repairs.
    • Other duties as assigned

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

    • Excellent customer service
    • Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization
    • Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships
    • Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly
    • Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow
    • Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order.
    • Detail Oriented
    • Ability to work independently and/or in a team environment
    • Strong verbal and written communication skills
    • Must have computer skills: Microsoft Word, Excel.

    Required Qualifications:

    • Able to work well within a team environment, offering assistance and support to team members as assigned.
    • Able to communicate effectively; including the ability to receive and deliver detailed instruction.
    • Must be able to work extended hours due to business requirements including late nights, weekends and holidays.
    • Ability to pass a background/drug test

    Physical Requirements:

    • Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms
    • Ability to lift and/ or move up to 25 pounds
    • Specific vision abilities required by this job include close vision and distance vision

    Environmental Working Conditions:

    • The noise level in the work environment is usually moderate.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

    Submit your application here.

    The Dallas Mavericks and The Hangar are Equal Employment Opportunity Companies


    Mavs Hangar Sales Associate

    Our Sales Associates are responsible for creating the ultimate sales experience for our fans. Our number one priority is to provide fans with a Legendary Experience each time they enter our store. We strive to create an environment unlike any other sporting event world-wide. We go above and beyond to exceed their expectations in Customer Service, selection of engaging brands, display of merchandise, attention to detail, and creating hype and excitement for the game. If you have a passion for retail, an outgoing personality, love to sell, enjoy working in teams and strive to create relationships with the fans, this is the place for you!

    Summary of Team Member Daily Duties:

    • Create exciting, energetic, positive motivational environment for the fans
    • Outstanding personality and work ethic
    • Engage all types of fans in positive conversation
    • Provide fun, but professional environment for fans and teammates
    • Show expertise when selling product
    • Sell multiple items in each transaction
    • Excellent accuracy when using POS systems
    • Demonstrate ownership in maintaining, re-stocking and cleaning daily sections

    Requirements:

    • Excellent customer service and selling skills
    • Past experience working in retail or sales preferred
    • Must have a H.S Diploma or GED
    • Must show expertise and pride when selling product
    • Respectful of a diverse team base and fan base
    • Must be able to take constructive feedback and make necessary positive changes
    • Honesty and integrity in all actions and language
    • Must be willing to work extended hours on game days and during events
    • Accuracy in opening and closing procedures

    Submit your application here.

    The Dallas Mavericks and The Hangar are Equal Employment Opportunity Companies


    50/50 Raffle Sales Representative – Mavs Foundation

    Full/Part: Part Time, Seasonal
    Reports to: 50/50 Raffle Sales Supervisor
    Compensation: Hourly

    Job Summary:
    This position will be the driving sales force behind the 50/50 Raffle Program benefiting the Mavs Foundation. This seasonal position will start in September/October and run through the conclusion of the playoffs for the Dallas Mavericks. A similar position is available with the Dallas Stars Foundation where 50/50 staff are able to work both Dallas Mavericks and Dallas Stars games.
    The 50/50 Raffle takes place at all home games of the Dallas Mavericks in accordance with Texas law, where one lucky winner will receive 50% of the cash pot (after allowable expenses) from that night’s event, while the Mavs Foundation will receive the other 50% to be dedicated to their ongoing charitable efforts. To learn more, visit: www.mavs.com/5050raffle/
    The ideal candidate will be a punctual, hard-working and enthusiastic salesperson with excellent communications skills. This employee will be responsible for the nightly sales of raffle tickets to help benefit the charities and programs the Mavs Foundations supports.

    Responsibilities:

    • Game night selling of raffle tickets to Dallas Mavericks fans within the American Airlines Center in either a stationary kiosk location or as a roaming sales representative
    • Accepting and accounting for large sums of cash on a nightly basis
    • Communication of the 50/50 raffle rules and procedures clearly to potential customers
    • Exceptional customer service and enthusiastic promotion of the 50/50 Raffle and its impact on the Mavs Foundation.


    Qualifications:

    • High school graduate (College graduate preferred)
    • Energetic personality with some level sales experience
    • Excellent verbal communication skills
    • Ability to be able to stand and walk for long periods of time in a hectic sports arena environment
    • Non-traditional working hours are required for this position while teams are in market. Must be able to attend at least 70% of all Dallas Mavericks home games
    • Each game night commitment will be approximately 4-5 hours total, beginning 2 hours before the start of the game and concluding during the 4th quarter
    • Must represent the team exceptionally both in appearance and conduct at all times
    • A passion for sports and/or charity work with a comfortable knowledge of the working environment in a professional sports arena

    Resumes may be submitted to the Dallas Mavericks by email in a word document attachment directed to employment@dallasmavs.com

    The Dallas Mavericks and the Mavs Foundation are Equal Employment Opportunity Companies


    50/50 Raffle Sales Supervisor

    Reports to: 50/50 Raffle Manager

    Status: Part time – Hourly

    Job Summary
    This position will be integral in the nightly operations of the 50/50 Raffle program in conjunction with the Raffle Manager. To learn about the 50/50 Raffle, visit: www.mavs.com/5050raffle/. This seasonal position will start in September and run through the conclusion of the playoffs for the Dallas Mavericks.

    The ideal candidate will be an enthusiastic leader of people with great communication skills, while also detail-oriented and quick on their feet for problem solving and technical issues.

    Responsibilities:

    • Assist in all training and instruction for game night sales staff
    • Scheduling and communication with nightly game night sales staff
    • Staff incentives program and evaluations on a nightly basis to insure best quality customer service and sales results
    • Subject Matter Expert (SME) on the 50/50 Raffle software and hardware technology with the ability to problem solve quickly and effectively
    • Cash handling and tracking with oversight by 50/50 Raffle Manager
    • Oversee and enforce the consistency of Dallas Mavericks, Mavs Foundation and American Airlines center branding in all public forums

    Qualifications:

    • Bachelor’s Degree, ideally with a an emphasis in sales, event management or sports management
    • Experience in leading a large group of employees or volunteers in sales, retail or event related sports field
    • Energetic with the ability to naturally manage both up and down organizational hierarchies
    • Excellent oral, verbal and written communication skills
    • Ability to multi-task and work in a stressful and hectic game night environment
    • Non-traditional working hours are required for this position while teams are in market. Traditional game night work hours would begin at 5:00 p.m. and end at the conclusion of the game typically 10:00 p.m.
    • Must be able to attend at least 75% of each home regular season and playoff game for the Dallas Mavericks during the 2017-18 season
    • A passion for sports and a comfortable knowledge of the working environment in a professional sports arena

    About the Mavs Foundation
    The Mavs Foundation is dedicated to building a stronger community by empowering youth, women and families who need us most through financial support, advocacy and service. Established in October 1996, the Mavs Foundation is a 501(c)(3) private foundation affiliated with the Dallas Mavericks professional basketball team. Over the last 20 years, the Mavs Foundation has granted over $3.5 million dollars to nonprofit organizations serving women, children and families in need and created Reading and Learning Centers and basketball courts across the North Texas community. For more information, visit MavsFoundation.com.

    Submit resume via email to employment@dallasmavs.com

    The Dallas Mavericks are an Equal Employment Opportunity Company