Covid-19 Statement

As of Wednesday, March 11th the NBA has suspended all games until further notice. We are in full support of maintaining the safety of our fans, staff and players during this unprecedented event, as the nation and world deal with the global coronavirus (COVID-19) pandemic. We are awaiting direction from the NBA relating to future Dallas Mavericks games and will continue to communicate updates as they become available. We appreciate your patience and truly value your continued support of the Dallas Mavericks.

A Note from our CEO:

Dear MFFLs,

I hope this update finds you well and in good health. As we’re adhering to government mandates to shelter in place, we are taking this unexpected chapter in our lives one day at a time and doing our part to defeat this virus. Many of us have had our “moments” as we temporarily adjust to working and living in a new way.

Luka Dončić – #ToiletPaperChallenge

Dwight Powell – Mavs Motivational Mondays

While the NBA hiatus continues, we are engaged in activities to make a difference in our local communities. From providing meals to healthcare workers who are conducting onsite testing, to supporting a variety of nonprofits focused on the needs of seniors, children, and families, we are currently playing on a court that is bigger than basketball. Speaking of basketball, check out Dallas Mavericks guard Jalen Brunson with Dallas Mayor Eric Johnson as they remind us of the 5 things we all can do to stop the spread of the virus.

Jalen Brunson and Dallas Mayor Eric Johnson

One of our top priorities during this unprecedented time is to be good community citizens by meeting as many needs as possible. I hope you are inspired by the following stories and encouraged by the impact we can all make if we work together.

Mark Cuban – This is much bigger than basketball

Mavs Foundation & Maxi Kleber – We’re all in this together!

Cuban, Dončić, and Powell Donate $500K to Healthcare Workers

Dallas Mavericks to Support American Airlines Center Hourly Staff

Dallas Mavericks to Support Local Businesses Through Employee Reimbursement Plan

NBATogether

You can still find us active on Facebook, Instagram, TikTok, Twitter, and Twitch, so join us when you can. We love hearing from you! Tune into FOX Sports Southwest as they will be running replays of our biggest games. Your continued support means a lot and we look forward to getting back to basketball and rooting for our Mavs.

Finally, let me close by paying tribute to our healthcare workers and first responders who are on the frontlines sacrificing their lives for our health and safety. We are proud of these courageous men and women and have hung a banner in their honor. They need our support and they need us to do our part to remain healthy.

Remember, we’re all in this together!

Go Mavs!

MAVS IN THE COMMUNITY FEEDING THE FIGHT

Learn what the Mavs and the Mavs Foundation are doing to Feed the Fight to combat COVID-19 off the court and in the community.

Click here for more details!

STAY MENTALLY & PHYSICALLY FIT WHILE SOCIAL DISTANCING AT HOME

STAY AT HOME TRICKS PROVIDED BY THE DALLAS MAVERICK COACHES

MAVS ACADEMY HEALTH & WELLNESS

MAVS BASKETBALL ACADEMY HOOP CAMP

The Mavs Academy’s number one priority is the safety of our fans, campers, coaches and employees. Due to the outbreak of COVID-19, we have cancelled all Mavs Academy Camps through June 30, 2020. We apologize for any inconvenience this may cause you and we appreciate your understanding and continued support of Mavs Academy.

Visit Mavs Academy for more info and updates.

MAVS GAMING – NBA 2K
Season tips off on April 29th!
Schedule and times coming soon.
Follow our Twitch channel and catch upcoming live streams.

Visit Mavs Gaming for more info and updates.

How can you stay safe during the COVID-19 Crisis?

We ask all fans to take the same steps to protect against COVID-19 as are taken to prevent the spread of everyday illness.

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash and clean your hands.

FAQs

Has the NBA season been suspended or canceled?

The NBA has decided to temporarily suspend its season in response to the coronavirus pandemic. This decision was made to safeguard the health and well-being of fans, players, everyone connected to our game and the general public. This hiatus will last at least 30 days and we intend to resume the season, if and when it becomes safe for all concerned. While we work with the NBA and develop our plans, we will provide updates to our fans, partners and ticket holders as they become available. We appreciate your patience and flexibility as we navigate this together.

What is the refund policy if I purchased tickets to an upcoming Dallas Mavericks home game?

Season Ticket/Club Maverick Members
Per Commissioner Adam Silver’s March 12, 2020 Letter to NBA fans, we plan to resume our games once it is made clear that everyone in attendance will be safe and in accordance with local, state, and federal guidelines. Tickets already purchased and included in your Membership will be honored when games are rescheduled. If games are not played or played in an empty arena, we will work to apply credit towards upcoming games, Playoffs, or Season Memberships.

Group Ticket and Suite Rental Purchases
Please reach out to your Account Executive directly for other alternative options on your purchase, including account credit for future games.
Single Game Ticket Purchases

If you purchased tickets through Ticketmaster and would like a refund, please submit request through your online Ticketmaster account.

If you purchased tickets through a resale site like StubHub, Vivid Seats, or others, you will be subject to the refund policy of their respective ticket marketplace. Please contact their customer service department for more information.

Does the coronavirus or NBA hiatus affect other Dallas Maverick events?

Effective immediately, all Dallas Maverick events will be suspended until play resumes for the NBA season. This includes Club Maverick Member events, watch parties, in-person relocation events, and any player appearances. Information on new dates and times will be communicated when determined.

How does the NBA hiatus affect 2020-21 Club Maverick Membership renewal payments?

We have had an overwhelming response from our Club Maverick Members with our current renewal campaign, both through MyClubMaverick.com and by contacting their Account Executives. As communicated to all Members regarding payment plans, we will process payments as scheduled on Wednesday, March 18th. If you are a Club Maverick Member, and not on any payment plan, please reach out to your Account Executive to renew by March 18th to receive maximum savings. If you have any additional questions regarding your Club Maverick Member account, please reach out to your Account Executive via email.

How does the NBA suspension of games affect the 2019-2020 Playoffs tickets, if I opted to prepay?

If you selected to have your Playoff tickets paid in advance, we will not be processing payments until games are rescheduled. Before processing any payment, we will reach out to you.

Where can I find more information and stay up to date?

We encourage you to visit Mavs.com and NBA.com for the latest news, updates and interactive features to stay connected to the game. You will also find guidelines on how to keep yourself and your family safe and healthy.

Tickets

We are awaiting direction from the NBA relating to future Dallas Mavericks games and will continue to communicate updates as they become available. We appreciate your patience and truly value your continued support of the Dallas Mavericks.

Per NBA policy, tickets already purchased for a postponed game will be honored when the game is rescheduled. If games are not played or played in an empty-arena, fans will have the option to receive a credit for a future game or a refund.

NBA 2K

In response to the coronavirus pandemic, the NBA 2K League is postponing the start of its 2020 season, which had been scheduled to tip off Tuesday, March 24. In the coming weeks, NBA 2K League teams will compete in preseason competitions remotely from their team markets as they continue to prepare for the start of the 2020 season.

The following statement has been issued by NBA 2K League Managing Director Brendan Donohue:

“The health and well-being of our players, teams and fans is of paramount importance. We will continue to evaluate the situation and do everything possible to bring the excitement of the NBA 2K League to our fans through remote preseason exhibitions and other content. We look forward to sharing additional information about these exhibitions and the start of the 2020 season as it becomes available.”

American Airlines

For question regarding future events at the American Airlines Center please contact:
Melissa Koehler – American Airlines Center, Director of Marketing
Ph: 214-665-4218