Frequently Asked Questions

Get answers to our frequently asked questions so you’re good and ready when you make your way to American Airlines Center for your next Mavs experience!

American Airlines Center Tours

Tours are held every Monday, Wednesday and Friday on non-event days from 11:00 a.m.-2:45 p.m.

Automatic Teller Machines (ATMs)

ATM’s are located in the south lobby of the Terrace Level and at the Northwest and Southwest corners of the Plaza level.

Ballkids

This year’s Dr Pepper Ballkids have all been selected. Come back next season for info on how to register.

Birthday Announcements

Coming to the game on your child’s birthday? Have their name announced pregame. Contact birthday@dallasmavs.com- please list the child’s name and age.

Box Office

The main box office is open Monday through Saturday, 10 a.m. – 5 p.m. and is located on the northeast corner of American Airlines Center.

Cameras

Still cameras are allowed inside American Airlines Center for Mavs games.

Video and flash cameras are NOT allowed

Professional cameras are prohibited at all events in American Airlines Center unless accompanied by appropriate media credentials. Cameras containing lenses (not to exceed 4 inches in length) with no flashes may be allowed for some events. Video cameras and audio recorders are prohibited in American Airlines Center unless specifically approved.

Children’s Tickets

Children two years of age and older are required to have a ticket to gain admittance to Mavericks games. Children under two are not required to have a ticket provided they sit on an adult’s lap.

Colors

Dallas Mavericks Blue (Pantone 2935C), Dallas Mavericks Silver (Pantone 877C),
Dallas Mavericks Black (Pantone Black C)

Dancer Tryouts

Mavs Dancer auditions are held during the summer, usually in July or August. Prep classes are held in the summer, usually May thru July, and are instructional classes that teach routines similar to the ones the dancers do throughout the season. Applications can be found here on mavs.com closer to the date of the auditions.

DART Services

Dallas Area Rapid Transit (DART) and Trinity Railway Express (TRE) are both offering special services for Mavs fans during the season.

DART’s permanent Victory Station at American Airlines Center includes boarding platforms for both the TRE commuter rail and DART light rail services.

TRE Train Service: There are 2 locations where the train can be picked up at; Richland Hills, 7225 Burns St. and Hurst Bell Station, 3232 Bell St. Pick-up time is 2 hours before the game and lasts 1 hour after the game. The train picks up every 30 minutes and holds 70 people per car. The cost to ride to the American Airlines Center is $2.00 per person.
Complete DART schedule.
Complete TRE schedule.

Donations

Over the last 20 years, the Dallas Mavericks have granted thousands of donation requests in an effort to further North Texas communities and their organizations. Donations have ranged from national organization fundraisers to school raffles. Because the needs in North Texas are so great, guidelines have been implemented in order to assist as many organizations as possible. If you are interested in seeking a donation, please check out our guidelines.

Emergencies at Home

In case of an emergency, Mavericks fans can be located and contacted at American Airlines Center. Before leaving home for the game, leave your seat location (section, row and seat numbers) with your contact. Your contact can call 214.665.4299 and inform the operator that an emergency message must be relayed. An usher will immediately be sent to your seat to deliver the message.

Employment

The Dallas Mavericks organization is always looking for talented professionals to join our team. We have a variety of full, seasonal and internship opportunities available. Please check our job listings on a regular basis as it is updated when new positions become available with the Mavs.

Entry

Ticketed patrons may enter the building two (2) hours prior to game time. Spectators are restricted from bringing containers, flash cameras or any recording devices into American Airlines Center.

Fan Mail

Fan mail can be sent to:
Coach’s or Player’s Name
c/o Dallas Mavericks
2500 Victory Ave.
Dallas, TX 75219

Fan Shops

Visit the American Airlines Center Fan Shops during any event for the latest in Mavericks gifts. The Fan Shop is open Monday – Saturday from 10 a.m. to 5 p.m.

First Aid

In the event of an illness or injury, Fist Aid Stations are located at the northwest corner of the Plaza Level near section 111 and Terrace Level near section 313 .

Game Programs

The Mavs have two game-night programs available for fans. Copies of Tipoff will be distributed to the first 7,500 fans at each home game. Hoop Magazine is available for purchase during Mavs home games for $5.

Guest Relations/Mavs Info Booth

The Mavericks guest relations and information centers are located at the southwest corner of the Plaza Level near section 102 and the east concourse of the Terrace Level near section 326.

Guests with Disabilities

American Airlines Center offers many services and amenities to accommodate the needs of guests with disabilities. There are seats to accommodate guests with disabilities located throughout the arena in virtually every price range. There are 10 elevators and eight (8) escalators that service the different levels. Braille signage and menus are available a well as TDD machines and volume-enhanced pay phones.

Wheelchairs and walkers may be stored behind the accessible seating areas or at the Guest Services Room located at Section 102 on the Plaza Concourse.

Parking accommodations for guests with disabilities are available in Lot F on All-Star Way and Lot C on North Houston Street.

In addition, guests with disabilities will find accessible fountains located adjacent to restrooms throughout the facility.

Hoop Camps

The goal of Dallas Mavericks Hoop Camp, presented by Academy Sports & Outdoors, is to provide a high-quality, fundamental teaching and playing environment for boys and girls ages 8-18. Hoop Camp kids have the opportunity to work with excellent basketball teachers and coaches and improve by learning and playing in an intensive, yet enjoyable, one-week camp. Camps are offered weekly throughout the Metroplex from May-August. Click here for more information.

Individual Game Tickets

To purchase individual game tickets, call Ticketmaster at 214.373.8000, click here or visit the American Airlines Center Box Office located on the south side of American Airlines Center. The box office is open Monday through Saturday 10 a.m. – 5 p.m.

Listen To The Game From Your Seat

Mavs fans can tune their personal radios to 97.5 FM while in their seats at American Airlines Center during games to hear the Mavs radio broadcast.

Lost Children/Lost & Found

Guests are encouraged to register children at Guest Services located in the southwest corner of the Plaza Level near section 102 and the east concourse of the Terrace Level near section 326. A wristband will be given to each child so parents can be found easier. Lost items will be turned into or claimed at Guest Services.

Lost/Stolen Tickets

Season Ticket Holders who have lost their tickets to an individual game should contact the Mavericks Ticket Office at 214.747.MAVS. If the tickets have been stolen, the owner of the tickets will need to file a police report and receive a case number before replacements can be printed.

Merchandise

Mavs fans can get the latest Mavs gear by going to mavgear.com or by visiting the Fan Shop at American Airlines Center. It is open Monday – Saturday from 10 a.m. to 5 p.m.

Painted Fans/Mavs Madness Zone

Free tickets will be given to painted fans through the Cingular Mavs Madness Zone program. Painted fans can meet at the Mavs Excursion two (2) hours prior to tipoff to sign up for the tickets. The tickets will be awarded by the Mavs Street Team one hour before tipoff.

Attention Men: Please do not paint your backs! Only your face and chests.

See what it takes to be a painted fan!

 

Parking

For parking information, directions and questions call the American Airlines Center Parking Hotline at 214.665.4700. Full season ticket customers can purchase full season parking books and half season customers can purchase half season books. Call 214.747.MAVS for details. Independent cash parking lots are located east of Field Street, and south of Woodall Rodgers Freeway throughout the West End.

PDA’s

Download the Mavs schedule into your PDA now!

Radio

All pre-season, regular season and post-season Mavs games can be heard on the ESPN Radio 103.3 FM. Additionally, for our Spanish-speaking listeners, all Mavs games, home and away, are broadcast en Espanol on 1270 AM La Voz del Pueblo.

Shuttle Service from Local Restaurants

Hooters:

Pick-up time is 1 hour before the game and lasts 1 hour after the game. Parking is at the meters surrounding the building. The shuttles deploy every 30 minutes holding 30-50 people per trolley. You do not have to eat at the restaurant to use the shuttle service.

Friday’s:

Pick-up times are continuous and will last 1 hour after game time. Parking is right next to the building. The shuttles deploy every 30 minutes holding 30-50 people per trolley. You do not have to eat at the restaurant to use the shuttle service.

Dick’s Last Resort:

Pick-up time is 1 hour before the game and lasts 1 hour after the game. Parking is at all three corners surrounding the building. The shuttle service used is West End Eagle, and it deploys every 30 minutes holding 30-50 people per trolley. You do not have to eat at the restaurant to use the shuttle service.

West End Pub:

Pick-up time is 1 hour before the game and lasts continuously until everyone is back. Parking is behind the restaurant on Houston St. The shuttle’s run every 20 minutes and each bus holds 58 people. You do not have to eat at the restaurant to use the shuttle service.

On the Border:

Pick-up time is 1 hour 15 minutes before and is ongoing until everyone is back. Parking is at the meters in the West End Parking Lot. The shuttles deploy every 30 minutes holding 65 people per trolley. You do not have to eat at the restaurant to use the shuttle service.

Hoffbrau:

Pick-up time is 1 hour before the game and lasts continuously until everyone is back. Parking is behind the restaurant. The shuttle’s run every 10 minutes and each bus holds 50-70 people. You do have to eat at the restaurant to use the shuttle service. The receipt is the ticket onto the buses.

Sponsorship Opportunities

Click here to find out how to become a sponsor of the Dallas Mavericks.

Smoking Areas

Smoking areas are located outside the north, south, east and west entrances on the Plaza Level of American Airlines Center. An additional smoking area is located on the balcony of the Platinum Level, however, access is limited to premium level ticket holders.

Will Call

The Will Call service allows customers to drop off and/or pick up tickets on the day of the game. The main box office is open Monday through Saturday, 10 a.m. – 5 p.m. and is located on the south side of American Airlines Center. Two hours prior to game time, Will Call will move to the northeast Box Office. Guests may pickup their tickets with a valid photo identification.

Important Numbers

Dallas Mavericks – 214.747.MAVS
American Airlines Center Box Office – 214.665.4797
American Airlines Center Emergency Line – 214.222.3687
Lost & Found – 214.665.4825
Ticketmaster Phone Center – 1-800-4NBATIX (1-800-462-2849)